Posted by admin | November 6, 2013
How expensive is Shipping?
THERE ARE CURRENT SHIPPING DELAYS
Australia Post and other Couriers are experiencing shipping delays. Please be patient and allow for a few extra days delivery.
Shipping has a flat rate fee of $15.00 incl GST across Australia.
For orders over $350.00 shipping within Australia is FREE of charge*
For international shipping charges please email us directly [email protected] – some items can be sent internationally and others can not.
Shipping of online orders – we ship the items via Australia Post parcel delivery (with tracking) and/or TNT Couriers. Your order will be sent once CLEARED payment is received. Items are always sent with tracking and this information is always available should you require it. We aim to ship within 2-3 days of ordering (excluding weekends), but in most cases its much quicker than that. Shipping within Australia is estimated at 2-6 business days to most locations however please allow up to 10 business days for locations in WA, TAS and some parts of NT. These estimates will depend on your distance from us, public holidays and weekends will delay this. If for any reason you require express shipping please email us to discuss your options.
What if I want to return an Item?
We abide by the “consumer guarantee” As per Australian Consumer Laws, the Office of Fair Trading in regards to Returns and Refunds
Please choose carefully.
Although not required to do so by law, in most cases we are able to offer you a refund or exchange if you change your mind, buy the wrong size or wrong colour within 14days of the original purchase date.
You must provide adequate proof of purchase for any return, refund or exchange.
By law, You can choose between a refund, repair, exchange or store credit where an item has a major problem. This is when the item :
– has a problem that would have stopped someone from buying the item if they knew about it
– The item is faulty or is not of acceptable quality, or
– is unsafe
– is significantly different from the sample or description
– doesn’t do what was said it would, or what you asked for and cant be easily fixed
There are instances where we will need to return the item to the manufacturer to have the nature of the problem assessed before we can proceed with the return
Please note : We reserve the right not to offer an exchange voucher, refund or repair where the item fault is a result of misuse or neglect.
We will usually give you a refund in the same way that you originally paid. This might be cash, cheque, money order or electronic transaction. Businesses don’t always have cash available, even if you paid cash originally. In this case, we will give you the refund in another form. Please note if you paid with AfterPay or ZipPay then your refund will be issued by the same method.
Proof of Purchase
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
– Original register receipt
– Online Tax Invoice
– Financial Statement (i.e bank statement, credit card statement) this includes AfterPay or PayPal statement
Should you wish to exchange an item we ask that you (the customer) pays for the return of the incorrect item, we will send out the first replacement free of charge – any changes from then on are at the cost of the customer. If the item is faulty or you were sent an incorrect item we will offer a reply paid service.
How to return an item
For items you wish to return for either exchange, or warranty reasons ; please email us first for a Return Authorisation Number [email protected]
Return items to
Leading Edge Sports
PO BOX 47
Please include some paperwork explaining whether you would like an exchange or store credit, or if there is a fault please describe. Please also include your invoice number for reference. Failure to include these details could result in a delay in processing your request.