Posted by admin | November 6, 2013
How expensive is Shipping?
Shipping has a flat rate fee of $15.00 incl GST across Australia.
For orders over $250.00 shipping within Australia is FREE of charge*
For international shipping charges please email us directly email@example.com – some items can be sent internationally and others can not.
Shipping of online orders – we ship the items via Australia Post parcel delivery (with tracking) and/or TNT Couriers. Your order will be sent one CLEARED payment is received. Items are always sent with tracking and this information is always available should you require it. We aim to ship within 24 hours of ordering (excluding weekends) Shipping within Australia is estimated at 2-4 business days, this of course will depend on your distance from us – public holidays and weekends will delay this. If for any reason you require express shipping please email us to discuss your options.
What if I want to return an Item?
Leading Edge Sports adheres to QLD law in relation to returns and refunds. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, incorrectly described, different from a sample shown to you, or don’t so what they are supposed to do. Under QLD law businesses do not have to provide a refund if the customer changes their mind or no longer wants the product, found the same item cheaper elsewhere, chose the wrong size or colour, knew about a fault before the purchase, was responsible for the fault or damage or when the customer does not provide proof of purchase. Should you wish to exchange an item we ask that you (the customer) pays for the return of the incorrect item, we will send out the first replacement free of charge – any changes from then on are at the cost of the customer.
How to return an item
For items you wish to return for either exchange, or warranty reasons ; please email us first for a Return Authorisation Number firstname.lastname@example.org
Return items to
Leading Edge Sports
PO BOX 47
Please include some paperwork explaining whether you would like an exchange or store credit, or if there is a fault please describe. Please also include your invoice number for reference. Failure to include these details could result in a delay in processing your request.